Williamson County
Government - Tennessee
Grievance Procedure under the
Americans with Disabilities Act
This
Grievance Procedure is established to meet the requirements of the Americans
with Disabilities Act of 1990 ("ADA"). It may be used by anyone
who wishes to file a complaint alleging discrimination on the basis of
disability in the provision of services, activities, programs, or benefits by
the Williamson County Government –
Tennessee. The County’s Personnel Policy governs employment-related complaints of
disability discrimination.
The
complaint should be in writing and contain information about the alleged
discrimination such as name, address, phone number of complainant and location,
date, and description of the problem. Alternative means of filing
complaints, such as personal interviews or a tape recording of the complaint
will be made available for persons with disabilities upon request.
The
complaint should be submitted by the grievant and/or his/her designee as soon
as possible but no later than 60 calendar days after the alleged violation
to:
Wayne Franklin
ADA Coordinator and Director of Risk Management
Williamson
County Government
1320 W. Main St., Suite 108
Franklin,
TN 37064
Within
15 calendar days after receipt of the complaint, Wayne Franklin or his
designee will meet with the complainant to discuss the complaint and
the possible resolutions. Within 15 calendar days of the meeting, Wayne
Franklin or his designee will respond in writing,
and where appropriate, in a format accessible to the complainant, such as large
print, Braille, or audio tape. The response will explain the position of
the Williamson County Government – Tennessee and offer
options for substantive resolution of the complaint.
If
the response by Wayne Franklin or his designee does not
satisfactorily resolve the issue, the complainant and/or his/her designee may
appeal the decision within 15 calendar days after receipt of the response to
the County Mayor or his designee.
Within
15 calendar days after receipt of the appeal, the County Mayor or his designee
will meet with the complainant to discuss the complaint and possible
resolutions. Within 15 calendar days after the meeting, the County
Mayor or his designee will respond in writing, and, where appropriate, in a
format accessible to the complainant, with a final resolution of the complaint.
All
written complaints received by Wayne Franklin or his designee,
appeals to the County Mayor or his designee, and responses from
these two offices will be retained by the Williamson County Government
– Tennessee for at least three years.